Jennifer Karr-Lee

Jennifer Karr-Lee has 20 years of experience in frontline and corporate leadership and program strategy, leading diverse teams focused on employee and customer experience and engagement. With an educational background in psychology, Jen is passionate about strengthening and innovating the employee experience wherever she works, believing deeply that engaged employees are the best asset a company can have.

Originally from the East Coast, Jen relocated to the Seattle area in 2003 after completing her MA in Counseling Psychology from Northwestern University and joined REI as a seasonal stocker in the Seattle Flagship store. Over the following 15 years, she grew her career at REI through all levels of retail management and spent six years on REI’s corporate team leading company-wide employee engagement programs.

Outside of work, Jen is a mom, Seattle Public School volunteer, and avid outdoorswoman who enjoys hiking, biking, skiing, trapezing, reading, and spending time with friends and family.